The questions we get asked most, answered plainly . Use the contact page for anything this misses.

What payment methods do you take?

Two options: UPI, or cash to the courier on delivery. Nothing else is offered.

Something arrived broken. What now?

Send the unboxing video within 48 hours of delivery. Damaged, wrong or missing items are replaced or refunded at our cost, return courier included.

What are your support hours?

Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST Reach us at [email protected], or on +91 9987833445 during customer service hours.

Are these locks insurance-approved?

We make no such claim. We sell the hardware as described and hold no security certification for it; if your insurer requires a specific standard, check the requirement before ordering.

Can I return something?

Yes — within 10 days of delivery, unused and in its original packaging with the invoice.

How much is delivery?

Free on orders of ₹999 and above; a flat ₹49 below that.

Do you charge GST? Can I get a GST invoice?

No GST is charged — we are not GST registered — and the paperwork is a plain sale invoice.

Do you have a shop I can visit?

Caltura Vault trades online only; the address we list is administrative.

When will it arrive?

1–2 business days here, 3–9 more with the courier. The daily cut-off is 3:00 PM IST.

When do I get my refund?

7 business days from the return arriving and checking out. A cancelled prepaid order reverses in 5 to 7 working days.

Do you sell brand-name goods?

Our catalogue is bought in and sold under the Caltura Vault name — no manufacturer authorises or endorses us.